All Gas Fires must be installed and serviced by a GAS SAFE Registered Engineer. The Engineer will survey your property and ensure that all requirements of the Installation Manual are met to ensure your fire is installed correctly and safely. All GAS SAFE Engineers are regularly audited by GAS SAFE to ensure they are working in line with current regulations.
We recommend that all fires are serviced every 12 months. This should be done regardless of how often the fire is used. There are number of issues which can effect a fire functioning correctly and safety - blockages in the gas pipes, gas leaks, chimney blockages etc.
It is easy to blame the gas fire when it fails to function however a very large amount of claims are not related to the gas fire. When a fire does not operate, the problem can be nothing to do with a fault within the gas fire. Below are some very common causes which will stop a gas fire functioning. Before making any claims please check these site related issues are not causing the problems. This will eliminate costly call out charges.

1. Gas Pressure - a common cause of a gas fire shutting down while it is operating is that the gas pressure is not correct. This problem can be more noticeable when switching on other gas appliances within the property like boilers etc. A drop in pressure will mean that the safety device on fire will shut the fire down to protect you. Contact Transco or your gas supplier regarding upgrading your gas pipe work.
2. Chimney Draw Is Too Strong - the draw on the chimney is causing the pilot flame to lift away from the thermocouple making the safety device to shut the fire down - Contact a flue specialist
3. Chimney Draw Is Too Weak - the draw is not strong enough, this could be because the chimney has become blocked, causing the fire to spill hazardous fumes into the room. This is very dangerous. The safety device senses the amount of oxygen in the air and will shut the fire down. - Contact a flue specialist.
4. No Power - A remote control fire needs a power source. If it is powered by a mains supply has the fuse blown or the power switched off? - Contact an electrician. If it is battery powered - check and change the batteries.
5. Incorrect Installation - All gas fires are supplied with an installation manual. This shows how to fit the fire in line with the manufacturers instructions and the CE approval to ensure it is safe. Ensure you have a copy of the Installation Manual before starting to install a fire. The warranty will be invalid if the fire has been wrongly installed. When a fire is installed by a GAS SAFE Registered Engineer he will issue you a certificate showing the work that has been done and confirming that it is safe.
6. Flueless Fires - Flueless Fires have an excellent safety record. If a Flueless Fire shuts down after running for a number of minutes check all ventilation requirements have been met before operating the fire again. All CVO flueless fires have a ODS unit fitted which will shut the fire down if the oxygen levels in the room reach a dangerous level.